Refund Policy

At Santo Trip, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for travel services booked through our website.

1. Booking & Payments

All bookings made through Santo Trip are subject to the terms and conditions of the respective airlines, hotels, and travel service providers. Full payment is required at the time of booking unless otherwise stated.

2. Cancellation Policy

Cancellation policies vary depending on the airline, hotel, or service provider. Some bookings may be non-refundable or partially refundable. Please review the specific cancellation rules before confirming your booking.

3. Refund Eligibility

Refunds, if applicable, will be processed according to the provider’s refund policy. Santo Trip does not guarantee refunds for non-refundable bookings.

4. Service Fees

Santo Trip service fees, convenience fees, or processing charges are non-refundable unless otherwise stated in writing.

5. Refund Processing Time

Approved refunds are typically processed within 7–14 business days, depending on the airline, bank, or payment method used. Delays caused by third-party providers are beyond our control.

6. Changes & Amendments

Changes to bookings may result in additional charges or fare differences as imposed by the service provider. Any change fees are non-refundable.

7. No-Show Policy

Failure to show up for a flight, hotel check-in, or scheduled service may result in a total loss of the booking amount with no refund.

8. Disputes & Chargebacks

Any refund-related disputes should be raised directly with Santo Trip before initiating a chargeback. Unauthorized chargebacks may result in booking cancellation without refund.

9. Contact Information

For refund or cancellation inquiries, please contact us:
Email: info@santotrip.com